Your Health Idaho allows for three failed login attempts before locking an account. Locked accounts will display the message: “Your account has been locked due to several unsuccessful login attempts. Please try again later.”
If your account is locked:
- You will be unable to log into your account for 30 minutes, even if you successfully enter the correct password or change your password after the lock occurs.
- After 30 minutes have passed, you can reattempt your password, or, if you cannot remember your password, change it by clicking the Forgot Password? link.
- If you are unable to access your account after resetting your password and allowing the lock to time out, see Troubleshooting Account Access or contact customer support at 855-944-3246.
