Question | Answer |
When do I have to make my payment? | A binder payment is the first initial premium payment to your carrier. It is due 30 days after you enroll in a plan. Premium payments are typically due on the first day of the month; however, your carrier will send you a bill with a due date. |
When will my enrollment change from "pending" to "confirmed"? | The status will change within 2 to 3 business days |
How can I get my tax credit reinstated if I am at risk of losing my coverage due to non-payment? | To reinstate your tax credit, you must pay your balance in full. However, you can work with the carrier to receive a refund for the payment portion your newly reinstated tax credit will cover. |
Will my autopayments continue when my coverage is renewed? | Yes, your payments will continue to be automatically drafted unless a new enrollment is created. The carrier will reach out if that is the case. |
Where can I find my Carrier network directory? | You can find a carrier network directory on your carrier's website. |
How will I know If my binder payment went through? | You will receive an email confirmation once you make your binder payment. |
When will I receive my new insurance cards? | You should expect to receive a physical copy of your insurance card by postal mail within 7 to 10 business days of enrolling. You can also download digital copies directly through the carrier. Please contact your carrier directly for questions about your insurance cards. |
I need to see a doctor, but I haven't received my insurance cards yet. What should I do? | Reach out to your carrier directly and request a copy be emailed to you. |
After I enroll, do I need to take any action with my carrier? | Once you have your member number, create an account with the carrier to track your claims, appointments, prescriptions, and any other important information. |
Do I need to find a primary care provider? Where can I find one? | Apart from Blue Cross of Idaho and Molina, most carriers do not require a primary care provider. You can find and designate a primary care provider through the carrier's website. |